NEW FORMAT OF PUBLIC SERVICES PROVISION IN THE REPUBLIC OF KAZAKHSTAN (ON THE EXAMPLE OF NJSC «STATE CORPORATION» GOVERNMENT FOR CITIZENS)
Abstract
The topic of public services today is more relevant than ever. We often face this phenomenon in everyday life, sometimes without realizing where everything began and where we are moving...
For the past few years we can see considerable changes in the delivery of public services. Socially significant normative legal acts were adopted, there was a fundamental shift in the structure of the state apparatus and «reset» of the activities of state bodies, the priority purpose of which was the public services quality provision.
For the first time state bodies begin to operate on the basis of the principles of cooperation and partnership, accountability and transparency, citizen involvement, client orientation, high professionalism in the provision of public services.
The pandemic made its adjustments to the activities of the NJSC «State Corporation» Government for citizens» after the end of the national emergency regime in May 2020. The concept of providing public services to the population has been completely changed.
About the Authors
O. V. Kopylova
NKSU named after M. Kozybaev
Kazakhstan
Kazakhstan
Petropavlovsk
E. V. Kiryushchenko
NKSU named after M. Kozybaev
Kazakhstan
Kazakhstan
Petropavlovsk
References
1. Стратегия развития некоммерческого акционерного общества «Государственная корпорация «Правительство для граждан» на 2018-2022 гг., Астана, 2017 г.
2. Годовой отчет о деятельности Госкорпорации по итогам работы за 2018 г.
3. Устав некоммерческого акционерного общества «Государственная корпорация «Правительство для граждан», Астана, 2016 г.
4. Кодекс корпоративной этики НАО «Государственная корпорация «Правительство для граждан» «SANA», Нур-Султан, 2019 г.
Review
For citations:
Kopylova O.V., Kiryushchenko E.V. NEW FORMAT OF PUBLIC SERVICES PROVISION IN THE REPUBLIC OF KAZAKHSTAN (ON THE EXAMPLE OF NJSC «STATE CORPORATION» GOVERNMENT FOR CITIZENS). Vestnik of M. Kozybayev North Kazakhstan University. 2020;(2 (47)):142-148. (In Russ.)
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