THE PROBLEMS OF CONSUMER RIGHT PROTECTION IN THE REPUBLIC OF KAZAKHSTAN

This article deals with the problems of protection of the rights and legitimate interests of consumers in the Republic of Kazakhstan. The article uses the data of sociological and analytical research conducted by the Committee on regulation of natural monopolies, protection of competition and consumer rights of the Ministry of national economy of the Republic of Kazakhstan in 2018. It should be noted that this study has been conducted for the past three years. Sociological research is conducted in all 16 regions of the Republic of Kazakhstan. And that is typical of the results of the study changed slightly. This suggests that at the state level, the situation has not changed much. Although there are some changes: the state is trying to liberalize business, prohibits unjustified inspections, reduces taxes, cancels licensing, initiates other measures to stimulate business development. Special methods of theoretical analysis (system-structural, comparative-legal), basic methods of logical cognition (analysis, synthesis, generalization), historical, sociological, theoretical and experimental were used in the process of analysis. Sociological methods were also used, which are offered in the form of a questionnaire as an additional method to clarify some of the data analyzed in the study. Analyzed the effectiveness of legal acts in the sphere of protection of consumer rights (including the Constitution of RK, Law of RK «On protection of consumer rights»), considered the complaints of citizens to the court. The level of awareness of the population of the Republic on the protection of their rights in the study area. An attempt is made to determine the level of development of public associations for the protection of consumer rights. On the basis of the conducted research the author formulates the main conclusions on the issues of consumer protection in Kazakhstan.

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