Agile methodologies in banking software: a case-based analysis of implementation at Smart Solution

The implementation of Agile frameworks in banking software development has gained momentum in recent years, driven by the need for flexibility, faster delivery, and greater responsiveness to change. This paper presents a case study of Smart Solution (hereafter referred to as Smart), a Canadian banking software provider, and explores the practical application of Scrum, Kanban, and Scrumban methodologies within a regulated financial environment. Through an analysis of internal practices, team structure, tooling, and project types, the study examines how Agile principles have been adapted to meet compliance standards, maintain predictable release cycles, and balance multiple parallel workstreams. Challenges encountered include tool misalignment, inconsistent sprint focus, and the limitations of Scrum for maintenance work. Findings suggest that Scrumban offers a viable hybrid solution, combining structured planning with continuous flow. The paper concludes with recommendations for implementing Agile in the banking domain and proposes several hypotheses for future research.

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